Service policy
Cancellation & Refund Policy
Last updated: 31 July 2026
Refund eligibility
Refund availability is determined by the merchant's policy and the terms shown when a transaction is confirmed.
Refund processing
Eligible refunds are returned to the original payment method. Processing time may vary based on banks and payment networks.
Merchant responsibilities
Merchants are responsible for clearly communicating refund terms and initiating approved refunds through their Finunique account.
Failed transactions
If money is debited for an unsuccessful transaction, automatic reconciliation is initiated and the amount is typically reversed by the payment provider.
Need help?
Contact support with the Finunique payment reference so our team can review the transaction status.